Help and Support

Support

To contact Support, please use Live Chat. We are available Monday-Friday 9am-5pm Eastern.

The Live Chat button is in the bottom right corner of the page.

• You can also chat from our website: www.homecaresoftware.com
• If you initiate a chat after business hours, please leave a message and we will respond the next business day.
• Support can also be reached via email support@idb-sys.com or phone (989) 546-4512.
• If you have a system emergency after support hours, our on-call staff can be reached by calling (989) 546-4512 x1.
• Our Support team uses Zoom to access your system remotely.

Other Resources

• Learn about training resources, watch a training video, or view a Spotlight Session Webinar.
• If your agency is brand new, review suggestions for start ups.
• If you want to get going with Generations as fast as possible, review the Quick Start suggestions.
• Join our mailing list to receive the corporate newsletter. View the newsletter archive.
• Release Notes list all newly added features and fixes for Generations.

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