Help and Support
  • 21 Feb 2024
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Help and Support

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Article Summary

Support

Please start all support inquiries through Live Chat or support@homecaresoftware.com. We are available Monday-Friday 9am-5pm Eastern.

Live Chat is in the lower right corner of every page in Help.

  • You can also chat from our website: www.homecaresoftware.com. Look in the lower right corner.
  • If you initiate a chat after business hours, please leave a message and we will respond the next business day.
  • If you have an emergency after support hours, call our on-call staff (989) 546-4512 x1.
  • Review our FAQ for quick answers to commonly asked questions.
  • Our Support team uses Zoom to access your system remotely.

Other Resources

Policy of Mutual Respect

We treat our clients with respect, professionalism, and kindness and expect the same from everyone we work with. We do not condone behavior that creates an intimidating or hostile environment, and we reserve the right to limit customer support channels to anyone behaving this way; this includes shouting, cursing, threatening language, etc. The health and well-being of our team is a top priority and allows us to deliver the highest level of service to our customers. 

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