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Here are quick answers to commonly asked questions. Don't see what you're looking for? We are standing by in live chat!
  • General Support Question
  • How do I add more Timesheet Weeks?
  • I can't to see all of the Caregivers (or Clients) that my co-workers can see. Why?
  • I forgot or need to change my password. How do I do that?
  • How do I increase bill or pay rates?
  • How do I track Client authorizations?
  • Why didn't EVV confirm this shift?
  • I need a list of clients or caregivers over a specific period of time. How do I do that?
  • Can I track office staff hours in Generations? Can office staff use Generations EVV?
  • Does Generations have an API?
  • Is Generations HIPAA compliant?
  • How do I order EVV?
  • How do I update my credit card information?